k sky co., ltd.
haneda office
head
masayo yamamoto
at the tokyo international airport (haneda airport), among the different business operations that we undertake for companies such as the major airlines, i am the person responsible for overall passenger operations. i am in charge of over 100 staff members working in various operations, ranging from the check-in counter, the arrival and departure gates, and responses to complaints. i gained over 20 years of experience myself at the kansai international airport before taking on my job as a manager at haneda airport. at our workplace in haneda airport, which is growing significantly, the majority of the staff is made up of young people. we are in the midst of creating the next stage of the future together while testing our own abilities. k sky co., ltd. was originally a group company of an airline, but it joined the konoike group in 2010. back when visitors to japan were not as numerous as they are now, and the word "inbound" wasn't used, konoike resolved to have us join its group after it set its sights on growth in the airport industry. i want to repay the debt we owe to them, and i want to also do my best to reward the expectations of my boss, who recommended me for a managerial position.
helping people to grow. i believe that's what work is. there was a time when i listened to the complaint of a customer regarding the onboard meals. that customer's son wanted to become a pilot, and the parent wanted to help him achieve his dreams. "i'm raising him strictly, but i'll be happy if he realizes the affection i have for him after i'm gone. i want your company to raise its employees strictly as well, with this same kind of parental affection and care. "this customer had truly deep thoughts on the matter. this kind of life-changing talk moved me greatly, and the customer and i both had tears in our eyes. the customer greeted me several times at the airport thereafter, and we had many talks together.
exceeding our customers' expectations creates a very rewarding feeling, and leads our customers to choose us again. we feel the importance of this in our skin as we interact with our customers day to day. however, because our place of work is so busy each day, we do tend to be strict unintentionally in our interactions at times. this is why we must always keep the idea of exceeding expectations at the forefront of our minds. i believe that if i act as a leader in achieving this, the other junior employees will be sure to follow in the same spirit. developing staff can at times be even more difficult than dealing with customers. it's important to listen carefully to what each individual is trying to say, and to consider their feelings as we proceed with our work. this is indeed a job where people's feelings are very important. what makes me happiest is when i am able to give my more junior employees a push in the right direction and show them the way forward. everyone is really trying their hardest, and i want to further draw out their potential for growth so that they can become something truly special. it's just like the feeling of being a mother.
with my own hands, i am making things that are used all over the world.
kashima branchsteel sheet section
junko
nishimura
the strength of logistics contributes even at workplaces where people's lives are at stake
konoike medical co., ltd.tokyo office
manager
hiroshi
nakata
exceeding our customers' expectations creates a very rewarding feeling.
k sky co., ltd.haneda office
head
masayo
yamamoto
following rules to protect quality. this leads to the power of trust.
tokai branchnagoya nishi office
subgroup leader
norifumi
tsutsumi
creating an environment that everyone finds easy to work in is an important job in itself.
higashi-nihon branchome distribution center
subgroup leader
tomomi
hiruma
there's no such thing as magic. everyone must band together and head in the same direction.
kanto branchkamisu office
chief leader
hiroyuki
hara
i want to overcome barriers with flexible thinking, in both work and the environment.
international logistics (osaka) branchhiroshima regional office
assistant manager
miho
teragaki
our employees' approach and thoughts for our customers strengthen the brand.
kansai chuo branchshiga distribution center
office manager
yasuhiro
kanamaru
maintenance is not passive. by looking one step ahead, we can support our customers' high-quality manufacturing.
kashima branchsteel plate section
group leader
masashi
hiranuma
i want to use my long experience to provide new proposals for management, so that we can also help develop the next generation.
kashima branchsteelmaking materials section
yoshiaki
komai
i think about how to move ahead for the sake of the sales office. i'm ready.
higashi-nihon branchkunitachi distribution center
group leader
tomoko
aida
while working to create management with roots in the local community, we want to disseminate the konoike dna.
konoike logistics (shanghai) co., ltd.konoike asia (jiangsu) co., ltd.
director general manager
xu
lei
even on the far side of the world, i want to do my best.
konoike mexico s. a. de c. v.
riku
hiwatashi
we will use our frontline strength to build an unwavering relationship of trust with customers.
kanto chuo branchfujimi office
office manager
yasuhiro
fukushima
after i choose my path, i want to look back with no regrets.
kyushu sanko unyu co., ltd.kumamoto center
narumi
fukushima
i take pride in being part of a “strength that never lets up” that is unmatched in japan.
higashi-nihon branchshibukawa office
packaging group
sub group leader
yuya
saito
*the employee title and affiliation were as of the time of the interview.